Anyone who has ever tried to contact a company through a representative at a call center knows how slow and frustrating the process can be, this is forcing customers to use more of chat sessions to reach to a company.
However, new developments in technology have opened doors to a faster, easier solution: chatbots.
Customized Chatbots for Contact Centers
Chatbots are tipped as the next generation User Interface tool replacing Websites and mobile apps as the primary customer touch points. Our unique service driven model is here to make things easier for you.
You just need to provide a sample case along with some data and we take it up from there. We train and build a bot and deliver it to your premise in less then 15 days ! And guess what ? You don’t even have to worry about taking it over the cloud.
Your agent can take multiple conversations, automatic transfer of chat to the right agents.
Automatic Passover to the agent once the chatbot fails to answer the customer query accurately.
Once the bot deployment is done, below is a list of features you can expect:
GUI based chat-builder to create, deploy and change chatbot flow and actions.
Ability to create unlimited chatbots based on your business. Dialog builder provides you with a way to easily incorporate use cases.
You don’t need to know much NLP, we will give you a dashboard to intuitively type and extract entities and intents. You can add or delete as per the chat type. Behind the hood, we use deep-learning for continuous enhancement.
Our chatbots can also perform emotional analysis and contextual understanding.
You can manage API Integration and execution easily.
An important element of a successful chatbot is the training data. We help you by providing a way to easily add customer conversations to the learning database; this will also help you identify problems in real time and match intents.
For a contact center receiving a voice-only call, you can use speech to text where chatbot takes over and triggers a response converting it from text to speech.
We also offer out of the outbox support for chatbots on Cisco spark and Skype for business.
Since we are a flexible business, not fixated on just integrating a tech platform into your system, we can provide a free assessment on whether your use case supports a need for a chatbot or not. Feel free to reach out to us and set an appointment for testing.