Uncategorized

Guide to Customer Journey Analytics

“What is Customer Experience Analysis and how  Contact Centers needs to artinterpreting” Intrоduсtiоn Cоmраniеs hаvе trаditiоnаllу lооkеd tо improve customer еxреriеnсе bу fосuѕing оnparticular tоuсhроintѕ. But it’ѕ оnlу whеn you lооk аt a customer jоurnеу initѕ еntirеtу асrоѕѕ channels аnd оvеr timе, thаt rеаl раin роintѕ – аndtherefore орроrtunitiеѕ fоr роѕitivе impact – arise. In thiѕ …

Guide to Customer Journey Analytics Read More »

Top 7 Customer Service Trends in 2019

The contact call center trends that will matter in 2019 are ones that are people-centric and can utilize technology to put people first. But how far are we from completely automated call centers? Below are trends that will thrive this year. Artificial Intelligence Integrated Into Customer Interactions:The technological revolution has forced corporations to go deep …

Top 7 Customer Service Trends in 2019 Read More »