THE Perfect Cloud Solution
Your Partner in helping you getting started on your Journey on Cloud Telephony
Why Choose Cloud telephonyBy using Cloud telephony You can focus on resolving customer issues instead of traditional IT tasks,Your company can enjoys cost savings by only paying for the usage and large scale benefits by moving to a virtual contact centre model.
- Cloud computing is transforming the way companies all over the world buy and manage IT services, enabling them to reduce costs, improve performance, and grow their businesses.
- Cloud computing has also begun to disrupt the traditional contact center market. As a result, many companies are moving their contact center operations to the cloud, but they often don’t realize that it isn’t as simple as just signing up for a hosted service.
- Instead, they need to perform an in-depth assessment of their current setup and processes before trying to move them into the cloud.
As your trusted cloud partner , we have the knowledge and skills to help you with contact center migration from your legacy systems to Amazon Connect.
Proof of Concept
One of the first step is to do a Proof of Concept for customers who are looking to explore AWS Connect before they invest in migration. This involves setting up and installing the service for them within a few hours and giving them time to explore the service as they would their legacy IVR system.
Migration
The main part of what we do is IVR migration, helping customers migrate their existing IVR flows onto Amazon Connect using with our conversion templates and conversion scripts, which can be customized on a per-customer basis.
Optimize
Optimize your IVR by automating your Interaction flow with Voice Bots and Chatbots to spend less time on each call. This helps your customers get to what they need faster while reducing your operational costs
Agent Experience
With Agent Desktop, agents can now access all of their customer data in one place for easy access and use and with Reporting, your agents and supervisors can now see how they and there team is performing with data-driven reports that are easy to read and understand.
Reduce Interaction Volume
Let's interact with Amazon Connect's features and advantages.
Omni-channel user experience on both Chat, Call
Knowledge Base Integration , Sub Text Agent Guidance while on a call
Customer Profiles :Agents have a clear view of Previous Interactions
auto-scale as per the call Volume , pay as you agree pricing
Automate Interaction flows using Voice Bot and Chat Bot
Boost agent productivity and reduce therefatigue ,now Agents can work from Anywhere
Easy to learn, easy to use
Single pane of glass Agent desktop with integrations with 3 rd party systems
Get Out of the Box and Custom Reporting
How We Works Working Process
4 Steps Are Follows We Works
User Friendly Platform
No more switching screens or slow, clunky systems, combine all your communication channels into one simple dashboard.
Quick Deployment
We will set up your Contact center in 7 days
Custom Integrations
Integrate your agent desktop with 3rd party CRM
Accredited by Amazon
Built on best practices, our flawless cloud based system is secure and easy to maintain with zero hardware limitations.
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